Luggage Forward Reviews
(Rated by 1747 users)
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Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.6
Base on 10 Reviews
Ratings by Feature
Ratings by Feature
- Good Value5.0
- Customer Service4.5
- Return Policy4.2
- Shipping & Delivery4.5
- Price & Quality4.8
Recent Customer Reviews (10)
Alibek Bataev
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Jing Kon
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Willie Mills
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Elizabeth Greenwood
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Kenneth Pye
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Ethelyn Beal
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Marina Fisher
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Scott Daughtry
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Sandra Hamblin
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Johanna Rothschild
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Luggage Forward Pricing
Luggage Forward (per bag)
$99 and up
Payment Methods
Accepted Payment Options:
Prices for items on Luggageforward.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For Luggage Forward credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Luggage Forward Pros & Cons
Pros
1
Door-to-door service: Luggage is picked up directly from home, office, or hotel and delivered to the destination.
2
Streamlined Customs: The process is simplified for users.
3
Double Money Back On-Time Guarantee: If luggage doesn't arrive on time, users are refunded double what they paid to ship the bag.
4
Scheduled Doorstep Pickup: Users can schedule when they want their luggage picked up.
5
Complimentary Value Protection: This provides additional security for users' belongings.
6
Luggage Tags Delivered To You: Users receive luggage tags for their convenience.
7
Excellent Customer Support: Users can expect high-quality customer service.
8
Convenient Service: Luggage Forward offers door-to-door service, picking up luggage from your home, office, or hotel and delivering it to your destination.
9
Streamlined Customs: The company simplifies the customs process, ensuring that your luggage moves seamlessly through international customs.
10
On-Time Guarantee: If your luggage is delayed, you are refunded double the amount you paid to ship the bag.
11
Complimentary Value Protection: This provides additional security for your belongings, covering up to $500 in case of damage beyond normal wear and tear.
12
Scheduled Doorstep Pickup: You can schedule when you want your luggage picked up, adding flexibility to your travel plans.
13
Excellent Customer Support: High-quality customer service is available to assist with any issues or questions.
CONS
1
Mixed Customer Reviews: Some customers have reported issues with delivery times and the company's reliability, with a 1.2-star rating on PissedConsumer.com.
2
Misleading Website: Some users have found the website misleading, leading to confusion about the service and its guarantees.
3
Unpredictable Delivery Times: There have been reports of whimsical delivery times, which can be frustrating for travelers.
4
Luggage Loss: There have been instances where luggage was lost or not delivered as promised, leading to significant inconvenience and financial loss.
Luggage Forward Features and Benefits
Features
Door-to-door service
Luggage is picked up directly from home, office, or hotel and delivered to the destination.
Streamlined Customs
The process is simplified for users, ensuring luggage moves seamlessly through international customs.
Double Money Back On-Time Guarantee
If luggage doesn't arrive on time, users are refunded double what they paid to ship the bag.
Scheduled Doorstep Pickup
Users can schedule when they want their luggage picked up, adding flexibility to travel plans.
Complimentary Value Protection
Provides additional security for belongings, covering up to $500 in case of damage beyond normal wear and tear.
Luggage Tags Delivered To You
Users receive luggage tags for their convenience.
Excellent Customer Support
High-quality customer service is available to assist with any issues or questions.
Return Policy
Full refund for bookings canceled more than three business days from the first pickup date, issued to the original payment method within ten business days (credit for future services if over 120 days after booking).